Cloud Activ8 - Packages

Packages Comparison

Onboarding

ReActiv

ProActiv

ProActiv Plus

ProActiv Secure

Customer IT & Infrastructure discovery

Customer Security discovery

Customer Portal

Base Support Monitoring & Management

ReActiv

ProActiv

ProActiv Plus

ProActiv Secure

24x7 proactive monitoring

Audit and discovery

Inventory detail. Operating systems, Age, Memory, CPU, Open Slots, Drives & space allocation. Applications (versions). Anti-virus/ spam installed. Patch status.

Device Performance Monitoring

Hardware Health Monitoring

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Preventative maintenance & support

Antivirus & Anti spyware Software

Antivirus & Anti spyware Software Update & Monitoring

Proactive Support

Customer portal with 24x7 Ticketing

Helpdesk

ReActiv

ProActiv

ProActiv Plus

ProActiv Secure

Self Service Portal

Service Desk with workflow automation

Alerts / Escalation

Document Storage

Incident Management

Knowledge Base

Known Issue Management

Live Chat

Live-Answer Service Desk 9x5 Mon- fri

Ticket Management

Multi-Channel Communication

Advanced Support Monitoring, Management & Remediation

ReActiv

ProActiv

ProActiv Plus

ProActiv Secure

Password resets/self-service/password management

Patching - Windows and Mac including OS updates

Remote Desktop Access & Support - Windows, MAC

Remote Configuration of systems

Automated incident response

Internet Connectivity monitoring

Disk Health Check

Printer and File Sharing Permission Management

Third-party application updating

Patching Verification

Proactive Reboot Procedures

Software Deployment & Management

Back-up & Restore

ReActiv

ProActiv

ProActiv Plus

ProActiv Secure

Backup - File Level Monitor, Remediate or Restore Local

Backup - Image Level Monitor, Remediate or Restore Local

Backup - File Level Monitor, Remediate or Restore Local & Cloud

Backup - Image Level Monitor, Remediate or Restore local & Cloud

Back-up & Recovery O365, G-suite, Salesforce

Bare Metal Restore or cross platform restore

POA

Disaster recovery as a Service (DRaaS)

ReActiv

ProActiv

ProActiv Plus

ProActiv Secure

Easy: Manage your disaster recovery as a service (DRaaS) through a single user interface

Efficient: No need to add, learn, or manage another platform or vendor, it’s one solution.

Secure: Safeguard data and systems in any environment, physical or virtual, on-premises or in the cloud.

Automate key disaster recovery scenarios and ensure the systems are recovered in the right order to address interdependencies between applications.

Backup-based replication of production machines with short RPO & RTO timelines available

Instant off-site failover to the cloud recovery site

Get back to business in mere minutes in the event of a site outage by switching your production workloads to virtual machines in a cloud data centre.

Server only (in addition to the above)

ReActiv

ProActiv

ProActiv Plus

ProActiv Secure

Cloud-Based Infrastructure Management

On-premises Server Management.

Enhanced network performance monitoring/infrastructure availability

VMware & Hyper-V

IT Devices & Infrastructure Equipment

ReActiv

ProActiv

ProActiv Plus

ProActiv Secure

Branch Routers, Switches, Office Firewalls, Wi-Fi, iPhone, Printers etc

Network & Infrastructure monitoring

Enhanced network performance monitoring/infrastructure availability

Asset configuration back-up

Core Switches / Firewalls, Virtualization Hosts, Storage Arrays

POA

Load Balancers. Wide Area Networks, SD WAN

POA

IT Reporting

ReActiv

ProActiv

ProActiv Plus

ProActiv Secure

Remote Resolution Rate

License Key Inventory Report

Hardware Upgrade Planning Report

Quarterly Business Review Report

Capacity Planning Report

Hardware Inventory Report

Account Scorecard (Service Provider Trending)

Web Traffic Overview Report

Security Report

Base Security Monitoring & Management

ReActiv

ProActiv

ProActiv Plus

ProActiv Secure

Endpoint Protection Anti-Virus/ Spam

Endpoint Detection & Response (EDR)

Internet Filtering

Email Phishing

Internet Connectivity Security

Password Protection

Password and application password IAM & MFA

Password Updates & management

Single Sign-on

Email , Spam filtering

Content Filtering

Advanced Security Monitoring & Management

ReActiv

ProActiv

ProActiv Plus

ProActiv Secure

Reactive Incident Response

Proactive Incident Response

Automated incident response

Network usage scanning (for unusual behaviour)

Real-time intrusion/threat detection

Troubleshooting performance degradation of services

Vulnerability and Risk scanning

Vulnerability and Risk management

Enhanced network performance monitoring/infrastructure availability

Disk Encryption

Intrusion detection and prevention

Security Awareness Training

Baseline Email Phishing Campaign

Simulated Phishing Attack

Security Awareness Videos

Additional Phishing Campaigns

Quarterly Video Training (PCI, HIPPA, etc.)

Endpoint Detection and Response (EDR)

Threat Detection

Investigation of Indicators of Compromise (IOCs)

Threat Containment & Remediation

Activity Report and Threat Hunting

Dark Web Monitoring

Fully managed dark web status monitoring

Email, password breaches sold on the Web

Real-time notifications with details of compromises

S.O.C (Security Operations Centre)

ReActiv

ProActiv

ProActiv Plus

ProActiv Secure

Security Operation Center & SIEM

24x7x365 Security Operations Center (SOC)

SIEM Solution with high-speed, real-time analysis of event logs

Security Threat Research

SOC 2 Compliant Provider

HUMAN-LED THREAT HUNTING AND RESPONSE

24/7 Lead-driven Threat Hunting

Activity Reporting

Adversarial Detections

Threat Neutralization & Remediation

Proactive Security Posture Management

ENDPOINT: Windows & Mac OS event monitoring, advanced breach detection, malicious files and processes, threat hunting, intrusion detection, 3rd party NGAV integrations and more.

NETWORK: Firewall and edge device log monitoring integrated with real-time threat reputation, DNS information and malicious connection alerting.

CLOUD: Secure the cloud with Microsoft 365 security event log monitoring, Azure AD monitoring, Microsoft 365 malicious logins and overall Secure Score

Continuous Monitoring – Around the clock protection with real-time threat detection

World Class Security Stack – 100% purpose-built platform backed by over 50 years of security experience

Breach Detection – The most advanced detection with to catch attacks that evade traditional defences

Threat Hunting – Elite security team proactively hunt for malicious activity

Identity Access Management

Application Credential Management

Multifactor Authentication

Password Generator

Password Management

Password Reset

Self-Service Access Request

Single Sign On

User Management

User Provisioning & Management

Reporting

Active Directory Detail/ users, Service Accounts, Security groups, Org units, Group Policy objects.

Administrative rights granted

Anomalous user logins (potential hacking)

Application installed on locked down systems

Application vulnerabilities

Application Warranty Validity,/ Vulnerability Monitoring

Continual IT assets scanning and documentation

Continual Security scanning, Penetration testing and remediation recommendations with ransomware protection.

Critical patches not applied

Excessive inactive SharePoint sites

Firewall has open ports with known exploitable issues

Identify aging infrastructure blind spots

Improper network share permissions (security issues)

Improper physical security for server

Incorrect and/or inconsistent application of security settings

Missing critical patches

Multi-factor authentication not Implemented

Rogue or unauthorized devices and computers on customer network detected

Suspicious user logons detected

Systems inside the network with exploitable ports/protocols detected

Unauthorized access to computer

Unauthorized printer on network

Unauthorized wireless connection

Unsupported operating systems in use

Untested or missing back-up / business continuity

Unusual logon time by user

Unusual logon to computer by user

Weak/insufficient password requirements

N.O.C (Network Operations Centre)

ReActiv

ProActiv

ProActiv Plus

ProActiv Secure

NOC Services Scales quickly & frees up resources to focus on high-value services and strategic growth and gives you the flexibility to choose the exact service that’s right for your business. Enrol your Servers, Endpoints & Devices into the appropriate service level on a mix-and-match basis, and add more or upgrade service levels at any time.

24x7 NOC & Helpdesk - Self Managed

24x7 NOC & Helpdesk - Co-Managed

24x7 NOC & Helpdesk - Cloud Activ8 - Proactive Managed

Monitoring

Agent Status – Online / Offline

Windows, MAC, Linux Service State – Server OS and Server Applications

Performance Counters – CPU, memory usage, disk space

Event Logs – Application, System Security, Directory Service, DNS Server

Additional Windows Services and Events

Windows WMI Counters

Suggested alarm resolution

Tasks

Maintenance Tasks (Disk Defrag/CHKDSK, Right sizing, Performance enhancing )

Connection Problems to services. E.g. printers

Recycle of services

Driver installations

User login Admin/Issues

Creation/Deletion

Access Issues on System /Shared Drive/Passwords

User Profile management & migration

3rd Party Software installation

OS Upgrades

Server Only Tasks

AD User Account Administration

Network Share Configuration

Service Pack installation

VM Migration

VM Resource Upgrade

AD Migration Assistance/ Replication Issues

Server Performance Troubleshooting

Advanced Services Endpoint/Server

Proactive Classification, Prioritization and Escalation

Triage, Troubleshoot and Resolve

All actionable items are escalated as tickets within Cloud Activ8 and Document management system

Define your notification policy using people, groups and communication methods

Group level escalations, if required

Notifications based on priority

Portal, Voice, SMS, and/or email notifications on “Critical” priority

Notifications on “High” priority

Email/Tickets for “Normal” priority

Back-up Management

Backup Monitoring and Remediation

Backup Alert Set Configuration, Monitoring Backups, Troubleshooting and resolution of Backup Failures.

Provide notification to you that remediation actions are being taken by the Cloud Activ8 NOC Team

Use best efforts to troubleshoot and resolve Failed backup jobs using Cloud Activ8

Monitor backup job failures using standard Cloud Activ8 features

Provide complete analysis and actions taken by the Cloud Activ8 NOC Team, fully documented in the ticket escalation. This may include closed as well open actionable items

Success/Failure of Schedule Backup Runs

Top Cases of Failures and Recommendations if any

Patch Management

Ensures your customer environments are patched to specifications

Deploys a standard policy for you consisting of the Microsoft Security Patches (all levels).

The NOC Team will review recommended online forums/resources to see if there were any new known bad patches reported and will deny those patches in our default patch policy.

For newly released Security Updates automatically approved (Microsoft Security & Critical Patches):

Updates are installed within 2 maintenance window of patch release

This ensures that we have at least two typical maintenance periods to install updates;

one to install the update and a second if there are any errors that need to be resolved after the first attempt

Anti-Virus and Anti-Malware Management

Team is available 24/7/365 to assist in monitoring failures and threats detected using standard VSA features. Endpoint Security Administration is designed to provide assistance with daily operations

assistance with daily operations

Definition update failures using CloudActiv8

Scheduled scan failures using CloudActiv8

Installation, configuration issues are triaged on best effort basis & Liaise between customer and product support on any discovered issues not resolved by NOC

Provide complete analysis and actions taken by the NOC Team, fully documented in the ticket escalation. This may include closed as well open actionable items escalated to the customer

Monitoring of failed updates, failed scheduled scans, virus/threats detected

Tickets related to these issues are treated as "NORMAL" priority

Monthly Endpoint Security report

Endpoint Security policy continually updated

Reports, Endpoints Compliant with defined Security Policy

Reports, Endpoints Pending remedial intervention along with reasons/ action plan

Pricing

ReActiv

ProActiv

ProActiv Plus

ProActiv Secure

Endpoint

POA

Server

POA

Device

POA

Site

Site Services per Site

Small
1-49
Employees

Medium
50-249
Employees

Large
250 +
Employees

Continual Security scanning, Penetration testing and remediation recommendations

Continual Application scanning remedial recommendations

Continual IT assets scanning and documentation. On premise & Cloud

Governance, Compliance & Security Scanning and Management with process automation incl.

Penetration & Vulnerability Scanning to harden against attacks and ransomware

Security & Cyber monitoring and remediation recommendations

Quarterly Business Review (Capacity, Security, Asset, Application etc Reporting and Recommendations)

Network and Security - Scan, Analyse, Remediation

Small 1-49
Employees

Medium 50-249 Employees

Large 250 + Employees

Missing critical patches

Missing or out-of-date antivirus and anti-spyware

Lack of content filtering

Systems inside the network with exploitable ports/protocols

On-prem synch failures

Application vulnerabilities

Computers with open listening ports

TLS Deprecation (old vunerable protoicals sttill active)

Auto screen lock disabled

Account lock out disabled

Enabled logins for former employees/vendors

Incorrect and/or inconsistent application of security settings

Weak/insufficient password requirements

Confirm domain policies and local security policies match best

Systems with weak local passwords

Multi-factor authentication not

Confirm recommended Microsoft enabled security controls implemented

Non-administrators with Admin or Domain Admin privileges

Large number of failed logins (potential hacking of systems)

Anomalous user logins (potential hacking)

Improper network share permissions (security issues)

Untested or missing back-up / business continuity

Credit card/PII stored on unauthorized systems

Improper physical security for server

Excessive inactive SharePoint sites

Firewall has open ports with known exploitable issues

Physical threats in server room

Rogue or unauthorized devices and computers

Lack of outbound (egress) filtering

Download Document for further information

Cyber - Scan, Analyse, Remediation

Small 1-49
Employees

Medium 50-249
Employees

Large 250 +
Employees

Unauthorized wireless connection

New profile (Business Owner’s computer)

Application installed on locked down system

Removable drive added to locked down system

Administrative rights granted

Unauthorized access to IT restricted computer

New device on restricted network

Unauthorized access to accounting computer

Unauthorized access to CDE (cardholder data environment)

Unauthorized access to ePHI (electronic Protected Health Information)

Unauthorized printer on network

Suspicious user logons by single desktop user

Internet restriction not enforced

Critical patches not applied timely on DMZ computer

Critical patches not applied timely

New profile addition or modification

New user addition or modification

Unusual logon to computer by user

New High Severity Internal Vulnerability

New Medium Severity Internal Vulnerability

Local User Admin User Added

Download Document for further information

Vulnerability pentration testing

Small 1-49
Employees

Medium 50-249
Employees

Large 250 +
Employees

Vulnerability Scan’s trend reporting will show you where you need to make systemic adjustments to harden your

Detailed trend data identifying ongoing and/or persistent vulnerabilities that need to be corrected. Data is leveraged to further increase Secuirty in other areas.

Deploying mitigating measures (technical or procedural) if the system cannot be immediately patched (e.g., operating system upgrade will make the application running on top of the OS inoperable), in order to minimize the probability of this system being compromised.

Improving configuration management programs and procedures to ensure systems are upgraded routinely.

Modifying security policies, architecture or other documentation to ensure security practices include timely system updates and upgrades.

3 Scan levels. 1: fast, low impact scan that checks all standard port ranges and excludes brute force log-in attempts.

2: standard scan, which significantly expands ports scanned and includes brute force log-in attempts.

3: comprehensive scan, which hits every single port on every device in your selected IP range, looking for vulnerabilities and attempted brute force log-ins.

Download Document for further information

Compliance Manager

Small 1-49
Employees

Medium 50-249
Employees

Large 250 +
Employees

Taking The Pain and Misery Out Of Compliance. The process of assessing and maintaining compliance to any standard is the same, regardless of industry: Start with a complete understanding of all the rules that you are expected to follow. Establish internal policies and procedures to ensure your organization follows the rules. Regularly check and assess whether or not your organization is following the rules.

Address issues whenever you discover the rules are not being followed. Document everything. Compliance Manager is the first and only purpose-built, role-based Compliance Process Automation platform. It combines a wizard-driven workflow engine, automated network and computer data discovery, a web-based management portal, and built-in compliance document generation and archiving.

Download Document for further information

Cyber Insurance Manager

Small 1-49
Employees

Medium 50-249
Employees

Large 250 +
Employees

Cyber liability insurance is in high demand – but very few companies understand what it takes to actually receive a payout from a cyber insurance claim. Compliance Manager for Cyber Insurance is the first software solution that allows policyholders and their MSPs to systematically document and provide evidence that they are meeting security requirements set by top insurance carriers. Once installed on the policy-holder’s network, Compliance Manager regularly scans for compliance gaps and issues that need to be remediated to help policy holders demonstrate they are providing due care.

Download Document for further information

Compliance GDPR & GDPR-UK Manager

Small 1-49
Employees

Medium 50-249
Employees

Large 250 +
Employees

Compliance Manager for GDPR is the first purpose-built compliance process automation tool designed for the General Data Protection Regulation. It guides you through the entire compliance process, and automates much of it. It starts with an initialassessment and will produce a Risk Treatment Plan to address critical issues. The system also automatically generates all the other key required documents, including: the GDPR Policies and Procedures, Data Protection Impact Assessment, and GDPR Evidence of Compliance. It even finds personally identifiable information that needs protection.

Download Document for further information

Compliance NIST (National Institute of Standards and Technology Framework)

Small 1-49
Employees

Medium 50-249
Employees

Large 250 +
Employees

Compliance Manager uses the NIST Cybersecurity Framework as the foundation for a growing number of industry- and application-specific security standards, starting with NIST CSF, NIST 800-171 and NYDFS. Customers that work with U.S. agencies, , and that process, store or transmit Controlled Unclassified Information (CUI), are required to be NIST 800-171 compliant or risk being excluded from consideration for lucrative government contracts. Organizations that already have these contracts risk losing them altogether if they are deemed non-compliant. Our automated data collection and simplified user-driven walkthrough for each standard makes documenting network security for NIST compliance easier than ever.

Download Document for further information

Compliance HIPPA Health Insurance Portability and Accountability Act

Small 1-49
Employees

Medium 50-249
Employees

Large 250 +
Employees

Compliance Manager for HIPAA was built with the help of some of the leading experts on HIPAA and helps you deliver ongoing HIPAA compliance for your clients as required by law. It provides guidance on answering HIPAA compliance questions, finds ePHI hidden on computers and servers, runs a HIPAA Policy and Procedure Validation, and generates all required documentation for HIPAA compliance. In the event of an audit, Compliance Manager produces key documents an Auditor will ask for to prove evidence of compliance, including an Auditor’s checklist

Download Document for further information

Dark Web Security

Small 1-49
Employees

Medium 50-249
Employees

Large 250 +
Employees

valuable intelligence you need to close security gaps with accurate data about your company’s Dark Web credential compromise threats. Get additional protection from unpleasant surprises with credential monitoring for your supply chain and for the personal email addresses of your executive and administrative users, reducing the risk from cybercriminals gaining access to a privileged account.

Dark Web Secuirty delves into every corner of the Dark Web, including:

- Hidden chat rooms

- Unindexed sites

- Private websites

- P2P (peer-to-peer ) networks

- IRC (internet relay chat) channels

- Social media platforms

- Black market sites

- 640,000+ botnets

DARK WEB MONITORING - DOMAINS.

Do you have multiple domains that need monitoring? We can do that. Choose this add-on to ensure your and your customers’ domains are protected with the power of Dark Web domain monitoring

Download Document for further information

Email Phisihing anti- randsomware simualtion & training

Small 1-49
Employees

Medium 50-249
Employees

Large 250 +
Employees

90% of data breaches start with a phishing email. Reduce your organization’s chance of experiencing a cybersecurity disaster by up to 70% with security awareness training that includes phishing simulation. Add every employee to your security team with security awareness training that empowers them to spot and stop phishing threats. Automate training campaigns and reporting for stress-free, consistent training that gets results. Choose from a rich set of plug-and-play phishing campaign kits and video lessons accompanied by short quizzes — or create your own phishing campaigns and training materials easily.

Assure compliance with HIPAA, PCI-DSS, CJIS, FFIECC and other data privacy rules

Download Document for further information

IAM - Application and Sysetem Identity Access Management

Small 1-49
Employees

Medium 50-249
Employees

Large 250 +
Employees

The transition to stronger security is a snap with easy deployment and seamless integration common business applications

User-friendly for both employees and IT staff

Full-featured remote management empowers IT to respond to security incidents quickly and efficiently

Automate tasks like password resets to take pressure off IT staff

Assure compliance with HIPAA, PCI-DSS, CJIS, FFIECC and other data privacy rules

MULTIFACTOR AUTHENTICATION: This must-have stops more than 90% of password-based cybercrime

SINGLE SIGN-ON: Streamline access to every cloud application that employees need to get the job done with individual employee Launchpads. Users can access any tool—including productivity, CRM, ticketing, HR and more—securely with Passly.

SECURE PASSWORD VAULTS: Store all your passwords in shared or individual vaults so you can have complex passwords without having to remember all of them.

BROWSER EXTENSION: Get quick and easy access to SSO applications and passwords with the ability to automatically fill in those credentials for web logins.

SIMPLE REMOTE MANAGEMENT: Everything IT staffers need to add and remove permissions, quarantine users, respond to emergencies or manage access to hardware and more is in one intuitive toolkit.

Cloud Activ8 Packages

Cloud Activ8 packages are built with Automation, Security, Governance & Compliance in at its fore. Simplified offering : Packages makes the selection process easy and do not require in depth technicalities of services offered, leading to easy adoption and usage.

Cloud Activ8 offers the flexibility and technical depth of services, which in turn helps companies streamline by standardizing their service and cost operations. Delivering a robust experience, the integration of different products provides great value to our end customers.

Packages

ProActiv Secure

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ProActiv Plus

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ProActiv

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ReActiv

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Site

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Cloud Activ8 packages are built with Automation, Security, Governance & Compliance in at its fore.

Simplified offering : Packages makes the selection process easy and do not require in depth technicalities of services offered, leading to easy adoption and usage.